Its essence is that at all stages of interaction with the patient, the administrator pays attention to his individual characteristics, tries to behave adequately, while controlling the process and results of the impact.
In contact with the patient, the administrator:
Image-forming function
With all the style of his behavior (verbal and non-verbal), the administrator must correspond to the level of aspirations of patients, their expectations to find high level service.
Only under this condition is the administrator able to inspire confidence in himself and, consequently, in his institution. This is the main goal of creating a professional image. What forms the patient’s trust in the administrator?
First of all, the style of activity - intellectual, emotional, communicative, moral and, of course, knowledge of responsibilities and their clear execution. It is extremely important to adhere to psychological and ethical standards of communication, to be a sociable person, that is, charming, conducive to communication and trusting contacts. It goes without saying that the administrator must have an audiovisual culture: a pleasant sounding voice, skillful use of intonation, pleasant appearance, and the ability to dress fashionably and tastefully.
Dental training
Do administrators need knowledge of dentistry, and if so, to what extent? The answer to this question depends on the philosophy of the medical institution and the functions that are entrusted to the administrator. They can be limited to the role of a registrar - informing the patient of prices for services, making an appointment and inviting him to the office. This orientation leads to the fact that administrators experience a shortage of information that needs to be communicated to the patient in order for him to make an informed decision about a visit to this particular clinic, to this particular specialist. Only from the doctor does the patient find out what can be clarified and explained to him in advance. The patient is wasting his time, a feeling of irritation arises: “Why didn’t the administrator tell me about this when I talked to him?”
A number of other arguments can be given in favor of training administrators in the field of dentistry: the patient calls a medical institution and believes that a competent person is talking to him; knowledge of certain basics of dentistry allows the administrator to more accurately inform the patient about prices within the framework of his probable problem and not scare him off with prices for services that he most likely will not need; it is necessary to justify the need for consultation with an understanding of the issue.
So, the training of future administrators covers various areas- informing patients about services, psychological aspects of interaction and the basics of dentistry. This is the ideal administrator training scheme.
Selection and training of administrators
There are four stages in the selection and training scheme for administrators that we have developed (the Medi clinic system, St. Petersburg).
1. Pre-selection stage
During the interview, girls are assessed on several parameters: appearance, communication style, literacy and speed of speech, ability to express their thoughts in words, intelligence (ability to quickly navigate a situation), life position.
Then candidates answer questionnaires to identify a number of personal characteristics that determine success in working with people: communication skills; the ability to evaluate and adjust your actions when achieving your goals and desired results activities; features of the worldview, that is, what and how a person perceives in himself and those around him, what personal meanings he gives to his impressions - positive, neutral or negative; the ability to reflect on one’s “I”.
The stage of preliminary interviews and questionnaires does not allow us to determine with a high degree of certainty whether a given applicant for the role of administrator will be able to meet the requirements and standards that have developed in the clinic. From the mass of candidates, the most promising ones for training are identified here.
2. Training stage
Beginner course lasts 7−10 days with 50−60 hours of lectures and practical classes and is conducted on the basis of our institute. By the end of the training, administrators should be fluent in information about the services provided by the clinic, their prices, be able to navigate patient problems and make correct recommendations. required types help.
In addition to studying theoretical issues, administrators in classes learn how to interact with patients in a playful way. At the same time, the psychological subtleties of communication are monitored: the ability to “feel” the patient, the sincerity of the desire to help or solve a problem the best way, intelligence, emotional involvement and activity in educational dialogues.
In turn, the psychologists conducting the training form a more informed impression of each applicant for the role of administrator. By this point, as a rule, the intellectual, emotional and moral potentials of students are quite clearly identified.
3. Internship stage in clinics
The administrator-mentor is responsible for the quality of training during the internship. By the end of the course, the trainee must be fluent in the technique of registering patients at the clinic, have information about prices, services, conditions of admission, be able to select a time convenient for the patient for an appointment or consultation, carry out the necessary coordination with the doctor, make adequate decisions in difficult situations, maintain documentation.
After completing the internship, the senior doctor of the clinic where the internship took place, the administrator-mentor and the psychologist responsible for training administrators express their opinion on the work of the newcomer (in writing). As a result, a summary characterization is drawn up for the trainee administrator, which reflects the following information: discipline; responsibility when carrying out assignments; the nature of interaction with patients - activity, attention, caring or, conversely, indifference, coldness, arrogance, etc.; learning ability, i.e. the ability to perceive new information and comments from staff or patients, the desire to clarify aspects of work that are unclear to oneself; showing initiative, striving to organize your work in the best possible way; correspondence appearance style accepted in the clinic; ability to navigate difficult situations.
4. Certification stage
Girls who successfully complete the internship are allowed to take the exam (certification). The exam is conducted in the form of an interview, in which the chief physician of the clinic, senior administrator and representatives of the department of psychology and medical deontology of our institute participate. Knowledge of instructions for informing patients about services, prices and conditions of admission is tested, practical situations are proposed where you need to show intelligence, flexibility of mind, initiative, creativity to the point.
In case of successful passing of the exam, the administrator is enrolled in permanent job to the clinic and he is assigned an initial (third) category (there are four in total, including the highest). If the knowledge and practical skills of the person who completed the internship raise doubts among the members of the examination committee, then the following decisions are possible: extension of the internship period with re-certification or expulsion from the company. And those who are included in the staff of clinic administrators begin independent work. Ahead of them, like all of our more than 50 administrators, is constant study and training, and periodic re-certifications. The path to improvement is long and difficult - any professional working in the company learns this truth by his own example.
Coordinates the passage of patients to the medical facility 2.7. Registers patients for primary and recurrent treatment according to established temporary patient admission rules. If you make an appointment with two specialists, the appointment is made with the assistance of the attending physician. 2.8. Writes down appointments for consultations of primary patients using specialized software. 2.9. Strive to minimize downtime in the doctor’s schedule by keeping a tight record and filling the resulting downtime with calls from patients of various categories. 2.10. Conducts telephone conversations with patients in order to invite patients who have applied for services to a medical institution to a preventive examination, as well as calling patients who have not completed full course treatment. 2.11. Conducts telephone conversations with patients to confirm the patient's appointment with a doctor.
Job Description for Medical Center Administrator
For organizing your work and qualified execution of orders, instructions and instructions from the management of the enterprise. 4.3. For ensuring that employees subordinate to him comply with their duties.
For failure to comply with internal rules and safety regulations. For offenses or inaction committed during the treatment process; for errors in the process of carrying out their activities that entailed serious consequences for the health and life of the patient; as well as for violation of labor discipline, legislative and regulatory acts by the administrator medical center may be brought to disciplinary, material, administrative and criminal liability in accordance with current legislation, depending on the severity of the offense.
Supervisor structural unit: (signature) (last name, initials) 00.00.201_g.
Job Descriptions of a Clinic Administrator
Important
As a rule, such information is placed at the very beginning of the instructions - on the title page in the right top corner. The standard job description for a medical center administrator includes the following sections:
- General provisions.
Attention
This part of the document defines the basic requirements for a candidate for the position of medical center administrator, including education, work experience, and professional skills. Medical education As a rule, the administrator is not required to do this.
But the ability to work with documents, computer knowledge, and skills in working with office equipment are welcome. Also to general provisions include rules for hiring, dismissing and replacing employees.
Here his place in the general organizational and staffing structure of the institution is determined, and also appointed immediate superior employee.
Make an appointment with specialists. 2.5. Preparation of primary medical documentation. 2.6. Maintaining a client base. 2.7. Carrying out cash and settlement operations.
2.8. Taking prevention and control measures conflict situations. 2.9. Carrying out work to effectively and culturally serve visitors and create comfortable conditions for them.
2.10. Coordination of the work of doctors and staff. 2.11. Drawing up reporting documentation. 2.12. Work with documents. 2.13. Interaction with insurance companies. 2.14. Ordering materials for the clinic. 2.15. [Other job responsibilities]. 3. Rights The administrator of the medical center has the right: 3.1.
For all provided by law Russian Federation social guarantees. 3.2.
Confirmation of the appointment is carried out the day before the patient makes an appointment (in the evening from 16.00 to 20.00) 2.12. Conducts mailings to regular patients with information on various areas of work of the medical institution 2.13.
Maintains an electronic log of insurance patients. 2.14. Select records of patients who have an appointment with a doctor the next day.
Card selection is carried out every evening from 16-00 to 18-00 hours 2.15. Organizes the exchange of necessary information within the team of the medical institution.
2.16. Carries out payments to patients and issues checks to them. 2.17. Monitors the safety of documentation and cash register 2.18. Attends meetings of administrators within the time limits specified by the management of the enterprise 2.19.
Monitors the cleanliness and order in the hall, porch and corridors of the medical facility. 2.20. Comes to work early before the clinic starts.
Job Descriptions
Coordinates the passage of patients to the medical facility 2.7. Registers patients for primary and recurrent treatment according to established temporary patient admission rules.
If you make an appointment with two specialists, the appointment is made with the assistance of the attending physician. 2.8. Writes down appointments for consultations of primary patients using specialized software.
2.9. Strive to minimize downtime in the doctor’s schedule by keeping a tight record and filling the resulting downtime with calls from patients of various categories. 2.10. Conducts telephone conversations with patients in order to invite patients who have applied for services to a medical institution to a preventive examination, as well as calls patients who have not completed the full course of treatment. 2.11. Conducts telephone conversations with patients to confirm the patient's appointment with a doctor.
Job description medical center administrator is used to specify his job responsibilities and powers provided for employment contract. We will tell you in the article how to draw up a job description and what points to take into account. What does a medical center administrator do? Main sections of the job description for a medical center administrator Subscribe to our channel in Yandex.Zen! Subscribe to the channel Main job responsibilities and rights of a medical center administrator What does a medical center administrator do? The position of a medical center administrator is similar to the position of administrators of any other institution. That is, its main tasks are management and organization. At the same time, in some institutions, the labor functions of the administrator are partially entrusted to the medical registrar, who books patients for appointments, creates cards, etc.
Job responsibilities of a clinic administrator
Complies with safety and industrial sanitation regulations. III. Rights The administrator of the medical center has the right: 3.1.
Make proposals to the management of the enterprise on the optimization and improvement of medical and social care, including on issues of their own labor activity. 3.2. Demand that the management of the institution provide assistance in the performance of their official duties and rights.
Receive information from company specialists necessary to effectively fulfill your job responsibilities. 3.4. enjoy labor rights in accordance with Labor Code Russian Federation III.
Responsibility The medical center administrator is responsible for: 4.1. For the proper and timely performance of the duties assigned to him, provided for by this job description 4.2.
Job descriptions of a clinic administrator
Makes copies for issuing examination results to patients, and, if possible, sends them via e-mail. - Informs patients about receipt of examination results. Result: - high-quality maintenance of medical records; - no complaints from patients about the work of administrators. 2.4. Process “Clinic Infrastructure Management” - Timely opening of the clinic in the morning. (see Standard for opening a Clinic in the document “Work Standards for the Administrator of Medical Clinic LLC innovative technologies"Transformation. - Responsible for the safety of documentation, cash register and seals, keys to the entrance to the Clinic. - Checks everyone's readiness to work technical means(computer, cash register, telephone; - Checks that the workplace is equipped with advertising materials, necessary forms and documentation, and office supplies.
Job responsibilities of a clinic administrator
Receive the information necessary to perform functional duties about the activities of the center from all departments directly or through the immediate superior. 3.3. Submit proposals to management to improve their work and the work of the center. 3.4.
Get acquainted with draft orders of management relating to its activities. 3.5. Require management to create normal conditions for the performance of official duties.
Increase your professional qualifications. 3.7. Other rights provided for labor legislation Russian Federation. 4. Responsibility The administrator of the medical center is responsible: 4.1.
For non-fulfillment or improper fulfillment of the duties provided for in these instructions - within the limits determined by the labor legislation of the Russian Federation. 4.2.
Job responsibilities of the clinic administrator on duty
The administrator belongs to the category of specialists, is hired and dismissed by order of the General Director of the organization. 1.4. The administrator in his work is guided by: - the current legislation of the Russian Federation - legislative and regulatory documents regulating the production, economic and financial-economic activities of the Clinic (“Quality Policy”, “Administrator Work Standards”, “Quality Manual”); - organization standards for the processes of the Clinic’s management system and documented procedures for the management system.
Charter of the enterprise; - labor regulations; - orders and instructions general director Clinics; - operating standards of a medical center/clinic (more details here); - this job description. 1.5.
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permitted with the obligatory indication of a link to the site.
This instruction can also be used as a “job description for a dental administrator.”
Job Description for Clinic Administrator
1.1. This job description defines the job duties, rights and responsibilities of the administrator of the clinic administrator _____________________ (hereinafter referred to as the “enterprise”).
1.2. A person with a higher or secondary specialized education is appointed to the position of clinic administrator.
1.3. Appointment to the position of clinic administrator and dismissal from it are made in accordance with the procedure established by current labor legislation by order of the head of the healthcare institution.
1.4. The clinic administrator reports directly (to the head of the department, deputy chief physician, chief physician)
1.5. The clinic administrator must know:
— laws of the Russian Federation and other legal acts regulating the activities of healthcare institutions;
— current normative and methodological documents regulating the rules of office work and documentation;
— directions of activity of the enterprise and its structure;
— basic services of a medical institution, including price list and technologies used;
— basics of nosology;
— Full name and position of the medical institution personnel;
— distribution of responsibilities between employees of the enterprise;
— rules for conducting telephone conversations and receiving visitors;
— official etiquette and rules of subordination;
- office equipment, communications equipment and a cash register, as well as specialized computer programs;
— rules for compiling and maintaining records of a medical institution, forms of accounting documents.
1.6. During the absence of the clinic administrator (business trip, vacation, illness, etc.), his duties are performed in accordance with the established procedure by an appointed person responsible for full responsibility for their proper execution.
Clinic administrator:
2.1. Answers incoming calls to the medical facility in accordance with the rules for conducting telephone conversations
Job Descriptions
Creates a medical record for a patient who visited a medical facility for the first time before the initial consultation
2.3. Concludes an agreement with patients visiting a medical facility for the first time. The contract is filled out in two copies: one is handed over to the patient; the other is pasted into the patient’s medical record.
2.4. Invite the Patient to sit down and wait until the doctor invites the Patient to come into the office
2.5. Notify the doctor about the arrival of another patient
2.6. Coordinates the passage of patients to the medical facility
2.7. Registers patients for primary and recurrent treatment according to established temporary patient admission rules. If you make an appointment with two specialists, the appointment is made with the assistance of the attending physician.
2.8. Writes down appointments for consultations of primary patients using specialized software.
2.9. Strive to minimize downtime in the doctor’s schedule by keeping a tight record and filling the resulting downtime with calls from patients of various categories.
2.10. Conducts telephone conversations with patients in order to invite patients who have applied for services to a medical institution to a preventive examination, as well as calls patients who have not completed the full course of treatment.
2.11. Conducts telephone conversations with patients to confirm the patient's appointment with a doctor. Confirmation of the appointment is carried out the day before the patient makes an appointment (in the evening from 16.00 to 20.00)
2.13. Maintains an electronic log of insurance patients.
2.14. Select records of patients who have an appointment with a doctor the next day. Card selection is carried out daily in the evening from 16-00 to 18-00 hours
2.15. Organizes the exchange of necessary information within the team of the medical institution.
2.16. Carries out payments to patients and issues checks to them.
2.17. Monitors the safety of documentation and cash registers
2.18. Attends meetings of administrators within the time limits specified by the management of the enterprise
2.19. Monitors the cleanliness and order in the hall, porch and corridors of the medical facility.
2.20. Comes to work early before the clinic starts.
2.21. Complies with safety and industrial sanitation regulations.
The clinic administrator has the right:
3.1. Make proposals to the management of the enterprise on the optimization and improvement of medical and social care, including on issues of their work activities.
3.2. Demand that the management of the institution provide assistance in the performance of their official duties and rights.
3.3. Receive information from company specialists necessary to effectively fulfill your job responsibilities.
3.4. Enjoy labor rights in accordance with the Labor Code of the Russian Federation
III. Responsibility
The clinic administrator is responsible for:
4.1. For the proper and timely performance of the duties assigned to him, provided for by this job description
4.2. For organizing your work and qualified execution of orders, instructions and instructions from the management of the enterprise.
4.3. For ensuring that employees subordinate to him comply with their duties.
4.4. For failure to comply with internal rules and safety regulations.
For offenses or inaction committed during the treatment process; for errors in the process of carrying out their activities that entailed serious consequences for the health and life of the patient; as well as for violation of labor discipline, legislative and regulatory acts, the administrator of the medical center may be brought to disciplinary, material, administrative and criminal liability in accordance with current legislation, depending on the severity of the offense.
Job responsibilities of a clinic administrator
When writing a resume for a medical center administrator, you must indicate work experience in your specialty and qualifications. To get the desired position, it is important to approach writing your resume carefully and prove your competence.
Requirements for a medical center administrator
- Medical education;
- experience;
- computer skills.
Responsibilities of a medical center administrator
The responsibilities of the medical center administrator include: serving patients, working with documentation, issuing medications as prescribed by a doctor, and carrying out all orders from managers. Employer requirements: medical education, work experience, computer skills.
Job responsibilities of a medical center administrator:
- Answers incoming calls to the medical facility.
- Creates a medical record for newly admitted patients.
- Conclusion of contracts and rules of conduct in the medical center.
- Notify the doctor about the patient's arrival.
- Consultation and coordination of patients in a medical institution.
- Timely registration of patients for initial and re-examination according to the order of the attending physician.
- Drawing up work schedules for doctors, trying to minimize downtime.
- Telephone conversations with patients with the purpose of inviting them to a preventive examination and an unfinished course of treatment.
- Maintaining a register of insurance patients, paying patients and issuing checks.
- Control and correct management documentation, control and maintenance of order in the hall, corridor and throughout the medical center.
Download a sample resume for a medical center administrator
Job Description for Medical Center Administrator[name of company]
This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations.
1. General Provisions
1.1. The administrator of the medical center belongs to the category of specialists and is directly subordinate to [name of the manager's position].
1.2. The administrator of the medical center is appointed to the position and dismissed from it by order of [name of position].
1.3. A person who has a higher professional education and work experience in a similar position for at least [value] years is accepted for the position of administrator of a medical center.
1.4. The medical center administrator must know:
- resolutions, instructions, orders, other governing and regulations related to the activities of the center;
— management structure, rights and responsibilities of employees and their work schedule;
— rules and methods for organizing visitor services;
— types of services provided;
— basics of labor organization and management;
- basics of aesthetics and social psychology;
— basics of labor legislation;
— internal labor regulations;
— rules of sanitary and personal hygiene;
— rules and regulations of labor protection, safety and fire protection.
2. Job responsibilities
The administrator of the medical center is assigned the following job responsibilities:
2.1. Reception and distribution of telephone calls.
2.2. Meeting of patients of the medical center.
2.3. Informing clients about the services of the medical center.
2.4. Make an appointment with specialists.
2.5. Preparation of primary medical documentation.
2.6. Maintaining a client base.
2.7. Carrying out cash and settlement operations.
2.8. Taking measures to prevent and eliminate conflict situations.
2.9. Carrying out work to effectively and culturally serve visitors and create comfortable conditions for them.
2.10. Coordination of the work of doctors and staff.
2.11. Drawing up reporting documentation.
2.12. Work with documents.
2.13. Interaction with insurance companies.
2.14. Ordering materials for the clinic.
2.15. [Other job responsibilities].
3. Rights
The administrator of the medical center has the right:
3.1. For all social guarantees provided for by the legislation of the Russian Federation.
3.2. Receive the information necessary to perform functional duties about the activities of the center from all departments directly or through the immediate superior.
3.3. Submit proposals to management to improve their work and the work of the center.
3.4. Get acquainted with draft orders of management relating to its activities.
3.5. Require management to create normal conditions for the performance of official duties.
3.6. Improve your professional qualifications.
3.7. Other rights provided for by the labor legislation of the Russian Federation.
4. Responsibility
The medical center administrator is responsible for:
4.1. For non-fulfillment or improper fulfillment of the duties provided for in these instructions - within the limits determined by the labor legislation of the Russian Federation.
4.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation.
The job description has been developed in accordance with [name, number and date of document].
Head of HR department
[initials, surname]
[signature]
[day month Year]
Agreed:
[initials, surname]
[signature]
[day month Year]
I have read the instructions:
[initials, surname]
[signature]
[day month Year]
- Job Description for Medical Center Administrator (file rating: 2071)
You can download the job description for a medical center administrator for free.
Job responsibilities of a medical center administrator.
I approve
________________________________ (Last name, initials)
(name of institution, its ___________________________
organizational- legal form) (director; other person
authorized to approve
job description)
JOB DESCRIPTION
MEDICAL CENTER ADMINISTRATOR
______________________________________________
(name of institution)
00.00.201_g. №00
I. General provisions
1.1. This job description defines the job duties, rights and responsibilities of the administrator of the _____________________ medical center (hereinafter referred to as the “enterprise”).
Name of institution
1.2. A person with a higher or secondary specialized education is appointed to the position of administrator of a medical center.
1.3. Appointment to the position of administrator of a medical center and dismissal from it are made in the manner established by current labor legislation by order of the head of the healthcare institution.
1.4. The medical center administrator reports directly to _____________________
(head of department,
Deputy Chief Physician,
chief physician)
1.5. The medical center administrator must know:
Laws of the Russian Federation and other legal acts regulating the activities of healthcare institutions;
Current normative and methodological documents regulating the rules of office work and documentation;
Areas of activity of the enterprise and its structure;
Basic services of a medical institution, including price list and technologies used;
Basics of nosology;
Full name and position of the medical institution personnel;
Distribution of responsibilities between employees of the enterprise;
Rules for conducting telephone conversations and receiving visitors;
Office etiquette and rules of subordination;
Office equipment, communications equipment and a cash register, as well as specialized computer programs;
Rules for compiling and maintaining reports of a medical institution, forms of accounting documents.
1.6. During the absence of the administrator of the medical center (business trip, vacation, illness, etc.), his duties are performed in the prescribed manner by an appointed person who bears full responsibility for their proper performance.
II. Job responsibilities
Medical center administrator:
2.1. Answers incoming calls to the medical facility in accordance with the rules for conducting telephone conversations
2.2. Creates a medical record for a patient who visited a medical facility for the first time before the initial consultation
2.3. Concludes an agreement with patients visiting a medical facility for the first time. The contract is filled out in two copies: one is handed over to the patient; the other is pasted into the patient’s medical record.
2.4. Invite the Patient to sit down and wait until the doctor invites the Patient to come into the office
2.5. Notify the doctor about the arrival of another patient
2.6. Coordinates the passage of patients to the medical facility
2.7. Registers patients for primary and recurrent treatment according to established temporary patient admission rules. If you make an appointment with two specialists, the appointment is made with the assistance of the attending physician.
2.8. Writes down appointments for consultations of primary patients using specialized software.
2.9. Strive to minimize downtime in the doctor’s schedule by keeping a tight record and filling the resulting downtime with calls from patients of various categories.
2.10. Conducts telephone conversations with patients in order to invite patients who have applied for services to a medical institution to a preventive examination, as well as calls patients who have not completed the full course of treatment.
2.11. Conducts telephone conversations with patients to confirm the patient's appointment with a doctor. Confirmation of the appointment is carried out the day before the patient makes an appointment (in the evening from 16.00 to 20.00)
2.13. Maintains an electronic log of insurance patients.
2.14. Select records of patients who have an appointment with a doctor the next day. Card selection is carried out daily in the evening from 16-00 to 18-00 hours
2.15. Organizes the exchange of necessary information within the team of the medical institution.
2.16. Carries out payments to patients and issues checks to them.
2.17. Monitors the safety of documentation and cash registers
2.18. Attends meetings of administrators within the time limits specified by the management of the enterprise
2.19. Monitors the cleanliness and order in the hall, porch and corridors of the medical facility.
2.20. Comes to work early before the clinic starts.
2.21. Complies with safety and industrial sanitation regulations.
III. Rights
The administrator of the medical center has the right:
3.1. Make proposals to the management of the enterprise on the optimization and improvement of medical and social care, including on issues of their work activities.
3.2. Demand that the management of the institution provide assistance in the performance of their official duties and rights.
3.3. Receive information from company specialists necessary to effectively fulfill your job responsibilities.
3.4. Enjoy labor rights in accordance with the Labor Code of the Russian Federation
III. Responsibility
The medical center administrator is responsible for:
4.1. For the proper and timely performance of the duties assigned to him, provided for by this job description
4.2. For organizing your work and qualified execution of orders, instructions and instructions from the management of the enterprise.
4.3. For ensuring that employees subordinate to him comply with their duties.
4.4. For failure to comply with internal rules and safety regulations.
For offenses or inaction committed during the treatment process; for errors in the process of carrying out their activities that entailed serious consequences for the health and life of the patient; as well as for violation of labor discipline, legislative and regulatory acts, the administrator of the medical center may be brought to disciplinary, material, administrative and criminal liability in accordance with current legislation, depending on the severity of the offense.
What does a medical center administrator do?
The position of a medical center administrator is similar to the position of administrators of any other institution. That is, its main tasks are management and organization. At the same time, in some institutions, the labor functions of the administrator are partially entrusted to the medical registrar, who books patients for appointments, creates cards, etc. In this case, the administrator is left with other document management (for example, reports for management) and control over the activities of the medical registrars. In other medical institutions, administrators perform the entire range of work, sometimes even accepting money from patients and working with the cash register.
A complete list of job responsibilities of a medical center administrator is established in the job description, which the management of each organization develops independently. Meanwhile, there is also a customary personnel records management the basic structure of the instructions, allowing you to take into account everything important features employee's work.
Main sections of the job description for a medical center administrator
The job description must contain information about the date of approval of the document and data from the manager who approved it. As a rule, such information is placed at the very beginning of the instructions - on the title page in the upper right corner.
The standard job description for a medical center administrator includes the following sections:
- General provisions. This part of the document defines the basic requirements for a candidate for the position of medical center administrator, including education, work experience, and professional skills. As a rule, medical education is not required from the administrator. But the ability to work with documents, computer knowledge, and skills in working with office equipment are welcome. General provisions also include the rules for hiring, dismissing and replacing employees. Here his place in the overall organizational and staffing structure of the institution is determined, and the employee’s immediate superior is also appointed. In addition, this section provides a list of legislative acts and internal documents of the organization that an employee should familiarize himself with before taking up his position.
- Job rights and responsibilities of the employee. The key section of the document that requires the most careful study. This part of the job description defines step by step what the administrator of a medical institution should do at his workplace and what he has the right to do.
- Responsibility. This part contains a list of violations for which the employee may be punished and a description of the penalties that may be imposed on the employee in connection with the offense. These sanctions should not aggravate the employee’s situation in comparison with the punishment provided for by labor legislation. The list of labor violations of a medical center administrator usually includes:
- improper performance of official duties;
- violation of labor discipline, labor protection and safety regulations;
- violation of the sanitary and epidemiological regime.
Main job responsibilities and rights of a medical center administrator
Each medical institution establishes its own list of job responsibilities for the administrator. Among the general labor functions that are performed by administrators of most medical centers and which appear in job descriptions as job responsibilities, we can highlight:
- receiving phone calls;
- providing clients with information about the work of the institution;
- registering patients for appointments;
- preparation of necessary documentation, preparation of reports;
- maintaining a client base;
- meeting with clients of the institution;
- coordination of the activities of doctors and other personnel of the medical institution;
- negotiating with insurance companies;
- conducting cash and settlement operations;
- carrying out work aimed at preventing and eliminating all kinds of conflict situations.
An employee’s official rights traditionally arise from the duties he performs and are designed to facilitate and increase the efficiency of the employee’s work activities. The job rights of a medical center administrator usually include the following:
- the right to make proposals on optimization of one’s work activity and the work of the entire institution;
- the right to receive information necessary to perform their work functions;
- the right to demand that employees and clients comply with the internal regulations of the medical center.
As you can see, drawing up a job description for the administrator of a medical institution does not present any particular difficulties. The main thing is to clearly define the job functions that this specialist will perform and include them in the section of the job description dedicated to the employee’s job responsibilities.
