Business etiquette is not just a set of rules that must be followed. This is the regulation of business communication, the rules of business ethics, which ultimately contribute to mutual understanding, the establishment of business relationships in a team and, in fact, the prosperity of any business.

It’s good if employees immediately understand the need to follow certain rules of conduct at work. But how often, precisely because of non-compliance business etiquette, problems arise with career growth, and in establishing relationships with colleagues and superiors, and even in relation to the work itself, too.

The simplest things, it seems, do not need to be explained: we were taught not to put our elbows on the table in a restaurant, not to dress for work as if for a picnic or to the gym. But there are many other rules that must be followed. For example, do you know exactly how to introduce a new employee to your superiors? How to ask for a salary increase? Should a woman shake a man's hand when meeting?

"The basic law of any communication, especially business communication, is punctuality."

Smart modern entrepreneurs already understand that adherence to business etiquette and ethics of business communication is one of the keys to successful business management and is an indicator of professionalism. Moreover, if you have foreign partners, you simply must know the rules of etiquette and their countries, otherwise a wrong step in a conversation or during a meeting can result in significant losses in business.

There are several principles in business etiquette that must be followed. The basic law of any communication, especially business communication, is punctuality. For a business person, it is very important to be able to calculate the time for performing this or that work, and for other needs, for example, so as not to be late for work, not to prolong breaks at work. Moreover, in such calculations it is necessary to take into account various circumstances and problems that may arise, and to reserve time taking this into account.

One of the immutable laws of business ethics is the ability to keep secrets, and not only company secrets, but also information about the personal affairs and problems of colleagues.

Often the cause of both personal and business failure can be simple selfishness, unwillingness to listen to the opinions of others, a thirst for gossip and excessive curiosity. Firstly, it is impossible to successfully conduct any business without taking into account the opinions of partners, clients, and colleagues. Secondly, the irrepressible desire to move forward at any cost, attempts to harm competitors or colleagues will bring nothing but a series of failures and complications.

But the desire and ability to listen to the interlocutor, respect other people’s opinions and try to understand them, and not dismiss them with confidence in one’s own rightness, is an important component of business ethics. And also, never humiliate your opponent, keep in mind that sooner or later you will encounter a person who will be forced to do the same to you.

Business ethics presupposes the need not only to comply with a certain set of rules, but also the ability to look businesslike, which largely depends on how you dress. Your clothes should not only demonstrate your taste, but also be appropriate and correspond to the way it is customary to dress in your company, in your team.

The importance of being able to communicate is constantly discussed. Business ethics requires that everything you say or write be expressed in good language and competently. Your chances of concluding a particular contract often depend on this. In order to succeed, a business person must also master the art of rhetoric, that is, the skill of eloquence. It is very important to monitor your diction - pronunciation and intonation. Never use jargon or offensive expressions in business communication, learn to listen to others, and show interest in your interlocutor.

Mastering business etiquette is not only possible, but simply necessary if you truly want to achieve heights in your career. Moreover, in business ethics there are no trifles, just as there are no trifles in communicating with people in general.

Business communication etiquette- this is a set of moral rules, norms, ideas that regulate relationships, as well as the behavior of individuals in joint production activities. Business communication etiquette is a necessary part of a person’s life, as well as the most important type of relationship with other individuals.

The main regulators of relationships are ethical norms, which express ideas about evil and good, injustice and justice in people’s actions. When communicating with his boss, subordinates, and colleagues, a person spontaneously or consciously relies on the etiquette of business communication. Depending on the understanding of moral standards, content and degree of etiquette, it can do business conversation effective, solve the assigned tasks, achieve the goal, or vice versa, make it impossible.

Etiquette translated from French means a set of rules of behavior that concern people (forms of address, behavior in in public places, treatment of others, greetings, clothing, manner).

Business communication etiquette is manifested in various levels social system, as well as in different forms. Participants in business communication are in official status and are aimed at achieving specific tasks. His distinctive feature is the lack of self-sufficient significance, since the etiquette of business communication is not an end in itself, but directly serves as a means to achieve other goals. In market relations, this means obtaining maximum profit.

Speech etiquette in business communication

The peculiarity of business communication is determined by the fact that it arises in connection with or on the basis of a certain type of activity that is associated with the production, for example, of a business effect or product. The parties to business communication act in official (formal) statuses, which determine the necessary norms and standards (including ethical) of people’s behavior. The specificity of business communication is regulation, expressed in subordination to established restrictions, cultural and national traditions, and ethical professional principles.

Speech etiquette in business communication is complex process in the development of contacts between individuals in the professional sphere. There are “unwritten” and “written” norms of behavior in different situations official contact. The accepted certain order, as well as the official form of treatment, is called business etiquette. It creates rules that promote mutual understanding between people, and also creates convenience, practicality and expediency.

Business etiquette consists of rules: norms (horizontal) that apply between team members, as well as instructions (vertical) that are characteristic of the manager and subordinate.

A general requirement of speech etiquette in business communication is a friendly and helpful attitude towards all employees and partners, regardless of their dislikes and likes. The regulation of business interaction is noted in the attention to speech.

Speech etiquette in business communication represents norms of linguistic behavior developed by society, typical ready-made formulas, allowing you to organize etiquette situations, requests, greetings, thanks, such as “be kind,” “hello,” “glad to meet you,” “permit me to apologize.” Sustainable structures are selected taking into account psychological, social, and age characteristics.

Speech etiquette in business communication involves establishing contact between people, exchanging certain information to build joint activities, and cooperation.

Highlight next steps in business communication:

• establishing contact, including getting to know as well as understanding the other person;

• orientation in the ongoing communication situation, as well as its comprehension with pauses;

• discussion of the problem;

• solution to the problem;

• leaving contact (termination).

Official business contacts are based on partnership principles, built from mutual requests, as well as from the needs and interests of the business. With direct contact, namely direct conversation, higher value represents oral, as well as nonverbal communication. Messaging over the phone or chatting is common.

Business communication etiquette is a real art, which cannot be mastered right away. Compliance with norms, culture, and rules of behavior will have a primary role in career advancement. If you are a promising specialist, as well as the face of the company, then think and imagine yourself as part of the team. Greeting "hello" in Everyday life means: “I am disposed to maintain a relationship,” but the absence of this label sign is read as a lack of desire to maintain a relationship. Therefore, the norm is to greet clients, employees, and visitors, both at the beginning of a conversation and in the absence of intentions to enter into verbal contact.

In business communication, speech etiquette is a set of speech etiquette means, as well as certain rules for their use in various situations.

Business communication etiquette includes the following important points:

• You cannot be late for business meetings;

• reception of guests includes thorough preparation(development of a negotiation plan, discussion with colleagues);

• corresponding strict appearance;

• It is important before the meeting to collect information about those with whom you are meeting, to think through all the questions of interest.

Etiquette and protocol of business communication

The protocol includes greeting, introduction, address, and handshake. If the participants do not know each other yet, they should introduce themselves. According to the protocol of business communication, the head of the receiving party is introduced first, then the head of the guests. They then introduce the rest of the staff. If a large delegation has arrived, then name presentation is avoided by presenting lists of participants, where the participants are indicated by name and position.

At a business meeting, the junior in position is always introduced to the senior; gender does not play a role; If you have previously met with a partner, then you need to introduce yourself again. If someone hasn't introduced themselves, feel free to ask them about it, but don't ask them again. It is necessary to remember names immediately to avoid awkward situations. A handshake at a business meeting is used as a sign of concluding an agreement, and it is also used immediately after the words of greeting. When introducing you to another person, he is the first to extend his hand to you. Handshake done right hand, if she is busy, they serve the left one, but after apologizing first.

The initiative for a handshake comes from the elder and from the one who has a higher position. The woman is given the right to decide whether to shake hands with her or not. According to etiquette, she is the first to offer her hand for greeting. Having approached the group and shook hands with one of the members, you must do the same with everyone. Verbal greetings are limited if the group is large. If a hand extended for a handshake is not responded to with a handshake, this is regarded as an insult.

Ethics is a philosophical science whose subject of study is morality. The practical importance of ethics is noted in the field of human communication, and communication between people is an important component in the process of joint activity. Cooperative activity people in relation to morality cannot be neutral. Compliance with business communication etiquette is the most important component that will determine success in business and in entrepreneurial activity, career advancement. Psychologists note that success in financial affairs or in the technical field, fifteen percent depend on professionalism and eighty-five percent on the ability to conduct business communication.

Jen Yager, PhD, notes six principles of business etiquette:

1. Punctuality, completing work on time;
2. Confidentiality (keeping secrets of the corporation or the personal lives of colleagues, the results of the transaction);
3. Friendliness, courtesy, goodwill in any situation; showing attention to others (to colleagues, boss, subordinates);
4. Respect for the opinions, criticism, and advice of colleagues, subordinates and superiors (when they express doubt about the quality of your work, show that you value the experience and considerations of other people);
5. Compliance with the dress code - clothing code;
6. Control of your speech, absence of swear words in speech.

Ethics and etiquette of business communication should be built on the moral qualities of the individual, as well as the categories of ethics: truthfulness, honesty, generosity, modesty, dignity, duty, conscience, honor, which give business relations a moral character.

Business meeting etiquette during lunch includes the following points:

• scheduling a meeting in an office or restaurant near the invitee’s office;

• the initiator of the meeting reserves a table;

• it is important to inquire in advance about the tastes and preferences of the dinner participants;

• if you don’t know your gastronomic preferences, then find out the restaurant menu: how rich is the selection of meat and vegetable dishes;

• a table is reserved in a non-smoking room;

• the initiator of the meeting arrives at the restaurant 15 minutes earlier;

• the choice of dishes is limited to familiar dishes;

• if the meeting is scheduled in the office, then it is held in a conference room or meeting room;

• such a lunch is served by the ordered staff;

• the main purpose of lunch is a business conversation, which begins with common phrases, gradually moving on to the topic;

• At this informal meeting, jokes and touching on abstract topics will be appropriate, but correctness and tact in everything are required.

Telephone etiquette in business communication

During telephone conversations, etiquette in speech plays a significant role, since the interlocutor does not see, but only hears you. It is important to monitor the volume of speech, clarity, speed, and also observe following rules: The call must be answered no later than the 3rd ring. If you call yourself, hang up no earlier than the 5th ring.

There should be a greeting at the beginning of the conversation. Before starting a conversation, find out whether it is convenient for the interlocutor to communicate now. If you refuse, please specify when you can call back. The initiator ends the conversation and also calls back after the telephone call is interrupted. If your call is on behalf of a third party, for example, you are a secretary, then name on behalf of which company you are calling and briefly outline the topic of the upcoming conversation. If you are a third party and are asked to connect, clarify the purpose of the conversation.

Make all personal calls outside of business hours. They promised to call back - be sure to call back. Watch your tone of voice and do not chew while talking. Give the interlocutor the opportunity to complete his speech. Do not cross-talk with other people during telephone conversations. If Bad quality connection, then it would be correct to continue the conversation after a while. In this case, either party can initiate the end of the call.

Ethics is understood as a set of norms of human behavior, and if we extend this definition to professional area, then business etiquette will consist of the principles of behavior of people engaged in business activities.

What is business etiquette?

How a person follows the rules and conventions of business etiquette determines his image as a businessman. Thanks to this, a positive image develops in the eyes of partners, acquiring the color of personal charm. Principles of business etiquette include:

1. Honesty and integrity. A businessman who has cheated once will no longer be trusted, and his reputation will be ruined forever.
2. Freedom. It is not customary to interfere in the affairs of your competitors and partners.
3. Tolerance. In relationships with partners, rough edges and conflicts cannot be avoided, but if you behave tactfully and delicately, you can smooth out rough edges and come to a consensus.
4. Justice. This principle of business etiquette is based on recognition of a person’s individuality, an objective assessment of his personal and.
5. Business culture. That is, every businessman must be a cultured person.

Rules of business etiquette

The norms of behavior and relationships between people in the workplace are given great importance, because business etiquette is the same as secular, but with military elements. Here, subordination comes to the fore, while age is given less importance. Here are some of the immutable rules:

1. “Time is money” – this is what experienced businessmen like to say, who most value punctuality in their partners. If a person cannot organize his own time, then how can you build cooperation with him?
2. Maintaining trade secrets. An employee applying for a position in a new company and divulging confidential information obtained at his old place of work will simply be turned down.
3. Do the job. Those who work while others go about their business advance their careers.
4. Basic rules of business etiquette include the reception of delegations according to protocol. You need to know how to properly meet, introduce and accommodate people, taking into account the peculiarities of national traditions.

Business workplace etiquette

A person can be sloppy in everyday life and even see his own organization in chaos, but at work he cannot afford this. Business etiquette in professional activities is based on order in the workplace, because it is a reflection of order in the head. It is not forbidden to have some of your personal belongings, for example, a framed photo of your family, but each item should have its own specific place, and in general they should all be kept in order and clean, because this is the key to productivity and personal comfort.

Business correspondence etiquette

Business telephone etiquette

Talking on the phone is an art, and sometimes one phone call can solve something that could not be achieved during preliminary meetings or negotiations. Telephone etiquette provides for picking up the phone after the second or third call. In this case, the caller begins the conversation with a greeting, introduces himself and introduces the interlocutor to the problem, devoting 45 seconds to this. Discussion of the situation itself may take from 1 to 2 minutes, and 20–25 seconds are allotted for the conclusion. If no final decision has been made, then it is worth agreeing to call again at a certain time.

Gift etiquette in business

Every person has birthdays, anniversaries, and other special occasions and is congratulated not only by relatives, but also by colleagues. The etiquette of a business person imposes its own restrictions on this process, but you still need to be able to choose a gift for business partners that will demonstrate attention and respect, gratitude and interest in cooperation. Business etiquette provides for the division of corporate gifts into the following categories:

1. Corporate souvenirs are things with a company slogan or logo.
2. Printing products – notepads, organizers, pens, posters, etc.
3. VIP gifts. Such products are made to order, taking into account the character, hobbies and other preferences of a particular person.

Business etiquette for women

Gender differences, although not coming to the fore, are also taken into account. The basics of business etiquette are such that a man is the first to greet a woman, but if she is walking in a company of men, then he is the first to greet a colleague walking alone or in the company of another woman. A representative of the fairer sex offers a hand to a man first, and you should not expect that someone will open the door for her, letting her go forward - this is always done by the one who is closer to her, and she pulls up a chair for herself.

Etiquette in clothing for women

A woman’s appearance is identified with her abilities, therefore untidiness and unkemptness are unacceptable. A bright, flashy image as a challenge to society is also not welcome. Ideal choice– laconic color. Business etiquette imposes its own restrictions on many things; the length of the skirt must reach the knees, and a woman must wear tights or stockings even in extreme heat. Shoes with heels at least with a closed toe and heel are welcome. Hair should be tied up in a neat hairstyle, accessories should be used to a minimum and selected in harmony with clothing.

Hat etiquette for women

Initially, it was used to show respect and veneration, and later the functions of the hat were revised. Etiquette rules for women are less strict than for men. At work, a lady can carry out her direct duties without taking off her headdress, if this is part of a professional job. Business communication etiquette involves wearing a hat at public events - tea parties, lunch, during the singing of the anthem and raising the flag. But if the headdress is intended for the cold season, then it is removed indoors.

Business etiquette - manicure

Well-groomed hands are part of the image, which cannot be ignored. Women's etiquette includes regular visits to a manicurist. Peeling varnish can ruin the entire impression, so if it is not possible to renew it, then the coating must be wiped off. Nail design should be chosen in simple, discreet colors. All kinds of decor in the form of rhinestones, stucco, etc. are excluded. Perfect option– , which can also be the opposite. Mixing no more than three discreet shades is allowed.

Etiquette - a woman in a car

A car is no longer a means of luxury, and transportation is a good help even in the 21st century with its fast pace of life. Etiquette for women has not ignored this aspect. A car must correspond to social status. Being an ordinary employee and driving a luxury convertible to work is not accepted, nor is using an inexpensive car for a successful business woman. It is not customary to get into an elite car while wearing sportswear, and driving an SUV in an evening dress is also inappropriate.

For woman great importance has a way to get into the car. First, you need to lower your pelvis into the chair, and only then transfer both legs into the car. You should get out of the car in the reverse order: put your feet on the asphalt first. If a woman plans to travel in a company car with a driver, then it is recommended to take a seat in the back seat diagonally with him. If she is not traveling alone, then you cannot sort things out, swear and quarrel, or raise “difficult” topics, and this also applies to conversations on the phone. It is also impossible to distract the driver from driving the car.

You know exactly how to dress for business meeting? How to greet your interlocutor correctly in a telephone conversation and in messages on social networks? What gestures are acceptable when business negotiations, remember? Just in case, read our article and make sure that you are doing everything correctly.

Why do you need business etiquette?

Why all these conventions? We do not live in the 19th century; etiquette has long ceased to be an obligatory part of business communication. Young entrepreneurs sport tattered jeans and T-shirts with indecent slogans, emoticons are acceptable in online communication, and patting your interlocutor on the shoulder no longer seems out of the ordinary. If you think so, we will upset you. In certain circles, this is indeed normal, but businessmen, as part of their duties, have to communicate with officials, and with respectable investors, and with people of the older generation, for whom all these liberties are unacceptable. Foreign partners may also not understand an overzealous display of emotions.

So, why do you need to know the rules of business etiquette?

• to make a good impression and not lose face in front of partners and colleagues;
• For general education: It’s never too late to learn new things;
• in order to set an example for others, including subordinates.

Appearance rules

Dress code

In your apartment you can walk around as you like, even in pajamas and funny socks. If you arrive at the office, or even more so for a meeting, please follow the dress code. Otherwise, the wrong impression may be formed about you. Representatives of the older generation may consider you frivolous, superficial and even - horror of horrors! - incompetent. Yes, we understand that professionalism does not depend on appearance. But the traditions of society are strong, and rebelling against them is stupid and short-sighted. You are not 15 years old.

Basic dress code rules:

• for men - a business suit or shirt with trousers. Jacket, shirt and jeans are acceptable. For women - a suit, blouse and pencil skirt, no minis and, God forbid, deep necklines;
• minimum For men, cufflinks are acceptable. For women - a maximum of two accessories: earrings and a ring, a chain or earrings, and so on. If you have sets of jewelry, do not wear all the items at once, it is vulgar;
• neat haircut, well-groomed hair, for men - a styled beard and mustache, if any;
• neat manicure, well-groomed hands;
• clean shoes in any weather, even if you got to the office by subway or dog sled;
• no tattoos or piercings in visible places. If you have a large, visible tattoo, it is better to hide it under clothes. If you fix it a good relationship with a partner - then you can show it, but at first it’s better not to risk it. You don't know what views he holds.

The more important the meeting or negotiations, the more strictly the dress code must be observed. Remember, this is in your best interest.

Gestures, movements, facial expressions

It sounds funny, but in fact, many deals have been broken because the partner made an inappropriate gesture or was too familiar. It is clear that everything is subjective: open person It won’t scare you if your interlocutor actively waves his arms or blows kisses to everyone. But still you should adhere to the basic rules - at least at the first meeting. And then you will see for yourself how the interlocutor reacts.

Please note the following points:

• straight posture, restrained movements without fussiness;
• look into the eyes - confident, firm, but not arrogant;
• restrained facial expressions, try to control emotions. IN difficult situations when you want to curse or, conversely, laugh, put on a “poker face”;
• Tactile contact is allowed only in the form of handshakes. Leave pats on the shoulder, tight hugs, and especially kisses for loved ones: not all people love the touch of strangers. According to the rules of etiquette, only a handshake is permissible - preferably a short and energetic one.

Tip: practice in front of the mirror in advance or ask loved one“read” your facial expressions or movements. If there are signs of nervousness, fussiness, or too violent emotional reactions, eradicate these habits. Remember that many entrepreneurs have studied body language and know the basic rules. For example, eyes slanted to the left are a sign of lying. Arms crossed on the chest - a desire to isolate yourself. Whoever the toes of the interlocutor’s shoes point to is the one for him this moment more important than everyone else. And so on and so forth - the Internet is full of such advice.

Workplace is ok

It’s cool, of course, to justify the mess on your desk and in your office by saying that you creative person, but I'm afraid my partners won't understand. Practice shows that order on the table magically clears thoughts and brings order to the head. Try it and see for yourself!

Rules of business communication

Respect the other person's time

Time is the most important resource. The day of many entrepreneurs is literally scheduled by the hour; even a minute late can shift the entire schedule of a business person. Therefore, never be late! It is better to come to the meeting early and wait than to come up with ridiculous excuses. If you have a problem with this, study it, it should help.

Learn to listen and hear

Do you know what the most important rule is taught to future psychologists at the institute? The ability to listen and hear the interlocutor. This rule can be applied in any other field of activity. Whether you are concluding a contract, meeting a new partner, meeting for the first time, listening to a dissatisfied client, reprimanding a careless employee - always include these two skills. Remember that by by and large Every person always talks about himself - his desires, plans, dreams. Give him a chance to speak, don't interrupt. As a result, you will definitely hear something that will help you find the further direction of the conversation and understand your interlocutor.

Speak competently

Who would like to listen to a speech peppered with endless “uh”, “well”, “in short”, “as if”? Verbal garbage occurs even among educated people the smartest people- these are habits rather than illiteracy. A business person simply needs to get rid of this shortcoming.

Competent speech will also be needed when writing business letters. It is clear that this mission can be entrusted to a secretary or deputy - but sooner or later you will have to master written communication yourself.

Train your diction

Remember the movie “The King’s Speech” about how the English King George VI got rid of his stuttering? Even the monarch understood that he needed to fight his disability and hired a speech therapist. If you have diction defects - burr, lisp, stuttering - get rid of them with the help of a specialist and live in peace.

Telephone Ethics

Oh, this is a whole layer of business etiquette! Despite the development of Internet negotiations, telephone calls still remain the most popular method of communication. Let us recall the basic rules of communication:

• say hello, call the interlocutor by name and patronymic, introduce yourself;
• say what company you represent;
• ask if it is convenient for your interlocutor to speak;
• if convenient, briefly describe the purpose of the call;
• arrange a meeting or other development of events;
• end the conversation.

If telephone conversations are important to you, we advise you to prepare for them in advance: think through the main points of the conversation, options for the development of events. And of course, it is unacceptable to indulge in lengthy arguments or idle chatter: This will create a bad impression of you.

Ethics of business correspondence

A business letter (electronic and regular) must meet certain standards. First of all, it must be written on company letterhead (or with an appropriate header at the beginning, which indicates the company name, logo, sender’s details and contact details). Next - match a certain type. Business letters are divided into the following types:

• letter of request: you ask a partner, client or other organization for something;
• message letter: carries an informational load, it is not necessary to answer it - just take note;
• covering letter: usually an explanation or addition to other documents;
• reminder letter about imperfect and expected actions;
• invitation letter- to a meeting, conference or any event;
• letter of gratitude: Well, everything is clear here.

Experienced entrepreneurs do not confuse the types of letters: they do not start extensive correspondence in response to message letters and, on the contrary, do not respond to reminder letters.

Another rule is to respond to emails as soon as possible. The acceptable time frame for responding to electronic correspondence is 1-2 days. For a postal letter - no more than 10 days.

And, of course, you need observe the rules of politeness:

• addressing you by name and patronymic;
• no slang words;
• no complicated terms: speak the recipient’s language;
• precise formulations of the purpose of the letter, do not get lost in thought;
• mandatory number and signature.

Rules of communication on the Internet

Have you noticed that business communication has partially moved to instant messengers and social networks? Many people find it more convenient to communicate this way: it is more informal and convenient for both parties. Despite the myth about freedom of communication on the Internet, business people must still follow a number of rules:

• don't be familiar. Even if your interlocutor is listed on social networks as Kostyan the PR man or Murochka Anyutochka, address him by his first and patronymic names, as expected;
• There is also no need to overuse emoticons: one or two are quite enough;
• Even if you want to highlight especially important thoughts with a capslock, don’t do it! Large letters are perceived on the Internet as a shout and often cause a negative reaction;
• study the information on the person’s page. This is what’s good about social networks: you can understand a lot about a person by what posts he posts on his wall, what he reposts, and what he talks about.

Many people are concerned about the question: what is the best way to communicate in the 21st century? People are so different: some people find it more convenient to call, while others hate telephone conversations and consider them a violation of personal boundaries. There is only one way to find out what type your interlocutor is: ask him directly. At the first communication (no matter how it happened), ask how he is comfortable communicating. And the question will be closed.

Business relationship

Now we will talk about personal relationships - or about human weaknesses, as you wish.

Don't reveal trade secrets

Neither the financial information of your company, nor similar information of your partners or clients. Don’t tell anyone about this and strictly forbid your employees.

Don't gossip

The business world is actually very narrow. There is a great temptation to discuss your partner or client in a small circle. Even if you really want to, we beg you, don’t do it! Firstly, rumors spread quickly, and they simply won’t want to deal with a chatterbox. And secondly, who can guarantee that tomorrow they won’t discuss you in the same way? Therefore, it is better to stay away from such conversations.

Don't talk too much

It happens that partners become friends - and you can tell your friends a lot. However, tomorrow the situation may change, and Yesterday's partner may become or go over to the latter's side. Personal or negative information about you may be used for their own purposes. - a powerful weapon in the struggle for profit and power. And then - goodbye, reputation!

And once again, finally: it is impossible to follow all these rules. We've ranked them from optional to most important. Roughly speaking, coming to a meeting in jeans is excusable; calling Ivan Ivanovich Ivan Nikiforovich is undesirable, but understandable, but secret information cannot be given out even under torture. Good luck in business!