For the proper and timely performance of the duties assigned to him, as provided for in this job description.
For organizing your work and qualified execution of orders and instructions from management.
For failure to comply with internal rules and safety regulations.
For offenses or inaction committed during the treatment process; for errors in the process of carrying out their activities that entailed serious consequences for the health and life of the patient; as well as for violation of labor discipline, legislative and regulatory acts.
Administrator Responsibility
The administrator bears disciplinary and financial liability behind:
Violation of the current legislation of the Russian Federation when preparing documents.
Failure to maintain confidentiality of proprietary information.
Violation of official subordination.
Violation of labor regulations, this job description and other internal documents.
Using your official position for personal gain.
Failure to comply with internal rules and safety regulations.
For offenses or inaction committed during the treatment process; for errors in the process of carrying out their activities that entailed serious consequences for the health and life of the patient; as well as for violation of labor discipline, legislative and regulatory acts, the administrator of a dental clinic may be subject to disciplinary, material, administrative and criminal liability in accordance with current legislation, depending on the severity of the offense.
Relationships
The administrator interacts:
With the Clinic’s doctors and nurses (assistants) regarding patient admission issues.
Subordination
The administrator obeys and carries out orders:
Clinic Directors;
Incentive measures, disciplinary and material penalties
Incentive measures are:
Rewarding with a valuable gift;
Cash prize;
Warning;
Rebuke;
Dismissal.
Material penalties are
Depreciation (full or partial),
Retention of the cost of material damage to the clinic due to the fault of an employee.
Incentive measures, disciplinary and material penalties are announced by order of the Director and brought to the attention of the employee against receipt.
Standards appearance
Dress
A badge is required
Wearing the introduced uniform: one dress for two days, another for two days
Forbidden
Wearing dark tights under a dress
Sports shoes and bright colors
Shoes must be
Classic closed shoes with or without low heels white
Forbidden:
Non-classical colored shoes;
Open sandals (except in hot weather);
High heel shoes.
Hairstyle
Hair is well-groomed and neatly styled;
Long hair needs to be pinned.
Forbidden:
Bright, unnatural hair color;
Sloppy, unkempt appearance;
Loose long hair.
Forbidden:
Bright eye shadow, bright lipstick, bright blush, “bold” eyeliner.
Complete absence of makeup (unkempt appearance);
Heavy, pungent smell of perfume.
Accessories
Forbidden:
Wear signets, thick gold or silver chains and other jewelry that will stand out from the crowd.
Regulations for communication with patients
Serve Customersefficiently and politely:
In Russia there are already these simple rules relationships with clients will allow you to seriously stand out in better side compared to 80% of competitors.
Administrator's Rules of Conduct
1.Smile! Smile sincerely at every patient.
The administrator's smile makes the patient feel needed and important.
2. Greet each patient.
3.Cares and helps patients. The most main responsibility Dental administrator is providing assistance and high service to patients. Always strive to help any patient as much as possible.
4. Order and cleanliness in everything. Workplace administrator, the hall must always be in order and clean.
5. Conduct only relevant conversations in the presence of the patient. Any extraneous conversations are a sign of disrespect for the patient.
6.Be restrained in conversations with clinic staff, especially in the presence of patients.
7.Patient irritation. Calm the patient if he is irritated. If the patient objects or becomes irritated:
First, agree and recognize the patient’s right to think exactly as he said - “Yes, I agree that this situation very unpleasant and you are right that .....” (thus you “cool off” negative emotions patient),
8.Never drink or eat in front of patients.
Greeting and greeting the patient
Stand up and smile sincerely. This is very important and shows great respect for the client.
Say hello and introduce yourself “Hello, we are glad to see you in our clinic, administrator……Name.”
If necessary, help hang up clothes or provide adequate assistance in any way that demonstrates your sincere and respectful attitude towards the patient. If the patient's hands are full, help him open the door.
Address the patient by his first name.
The Russian Constitution guarantees freedom of travel throughout the country and choice of place of residence, but citizens must timely register, temporary or permanent. Those who violate this rule will face a fine for expired registration. Amount of fine for untimely registration and expired registration Table 1. Punishment for violations in the field of registration of citizens Norm of law Brief basis Fine provided, in rubles If the offense is committed in Moscow...
The cadastral number and registration of real estate in the Unified State Register is a mandatory requirement for property owners. In order to find out what individual cadastral code an apartment has, you need to turn to online resources containing such information. If your apartment is registered with the state cadastral register, it will certainly have its own individual number. This information must be included in the technical documentation for the apartment. The documents contain...
This instruction has been automatically translated. Please note that automatic translation is not 100% accurate, so there may be minor translation errors in the text.
| Instructions for the position " Senior Administrator", presented on the website, meets the requirements of the document - "DIRECTORY OF Qualification Characteristics of Workers' Professions. Issue 42. Metal processing. Part 1. Managers, professionals, specialists, technical employees. Part 2. Workers. Book 1. “Metal casting”, “Metal welding”. Book 2. "Drawing, squeezing, cold stamping of metal. Production of heating boilers, metal tanks and similar products", "Forging, high and low temperature processing of metal." Book 3. "Turning, drilling, milling and other types of processing of metals and materials", "Coating of metals with metals. Painting." Book 4. “Coating of metals with non-metals: enameling and other types of coating”, “Mechanism and assembly work in machine production”, which was approved by order of the Ministry of Industrial Policy of Ukraine on March 22, 2007 N 120. Agreed by the Ministry of Labor and Social Policy of Ukraine. Put into effect since April 2007 The document status is "valid". |
|
Preface
0.1. The document comes into force from the moment of approval.
0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.3. The document has been approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.
1. General Provisions
1.1. The position "Senior Administrator" belongs to the category "Technical Employees".
1.2. Qualification requirements - incomplete higher education(junior specialist) and work experience as an administrator for at least 1 year or complete general secondary education and vocational education and work experience as an administrator for at least 2 years.
1.3. Knows and applies in practice:
- decrees, orders, orders and other regulatory documents and guidance materials relating to the organization of the enterprise;
- organizational structure enterprise management;
- rights and obligations of employees, their work schedule;
- rules and methods for organizing the process of serving visitors;
- range of services sold;
- basics of marketing;
- principles of planning and design of premises, shop windows, advertising organization;
- basics of aesthetics, ethics, psychology and customer service;
- basics of economics, labor organization and management;
- basics of labor legislation.
1.4. A senior administrator is appointed and dismissed by order of the organization (enterprise/institution).
1.5. The Senior Administrator reports directly to _ _ _ _ _ _ _ _ _ _ .
1.6. The senior administrator manages the work of _ _ _ _ _ _ _ _ _ _ .
1.7. During his absence, the senior administrator is replaced by a person appointed in accordance with the established procedure, who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.
2. Characteristics of work, tasks and job responsibilities
2.1. Ensures efficient and polite service to visitors.
2.2. Creates comfortable conditions for them.
2.3. Monitors the safety of material assets.
2.4. Consults visitors on available services.
2.5. Takes measures to prevent and eliminate conflict situations.
2.6. Considers complaints related to unsatisfactory service to visitors and takes appropriate organizational and technical measures.
2.7. Monitors the rational design of premises, monitors the update and condition of advertising in the premises and on the building.
2.8. Ensures cleanliness and order in the premises and surrounding areas.
2.9. Monitors compliance by employees of an enterprise, institution, organization (hereinafter referred to as the enterprise) with labor and production discipline, labor protection rules and regulations, industrial sanitation and hygiene requirements, and fire protection.
2.10. Informs management about existing shortcomings in the organization of customer service, takes measures to eliminate them, and monitors employees’ compliance with the instructions of the enterprise management.
2.11. Knows, understands and applies current regulations relating to his activities.
2.12. Knows and complies with the requirements of regulations on labor protection and environment, complies with the standards, methods and techniques of safe work performance.
3. Rights
3.1. The Senior Administrator has the authority to take action to prevent and correct any violations or inconsistencies.
3.2. The senior administrator has the right to receive all social guarantees provided for by law.
3.3. The senior administrator has the right to demand assistance in the performance of his official duties and the exercise of his rights.
3.4. The senior administrator has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision necessary equipment and inventory.
3.5. The senior administrator has the right to familiarize himself with draft documents relating to his activities.
3.6. The senior administrator has the right to request and receive documents, materials and information necessary to fulfill his job duties and management orders.
3.7. The senior administrator has the right to improve his professional qualifications.
3.8. The senior administrator has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.
3.9. The senior administrator has the right to familiarize himself with documents defining the rights and responsibilities of the position held, and criteria for assessing the quality of performance of official duties.
4. Responsibility
4.1. The senior administrator is responsible for failure to fulfill or untimely fulfillment of the duties assigned by this job description and (or) failure to use the granted rights.
4.2. The senior administrator is responsible for failure to comply with internal labor regulations, labor protection, safety regulations, industrial sanitation and fire protection.
4.3. The senior administrator is responsible for the disclosure of information about the organization (enterprise/institution) related to trade secrets.
4.4. The senior administrator is responsible for non-fulfillment or improper fulfillment of internal requirements regulatory documents organization (enterprise/institution) and legal orders of management.
4.5. The senior administrator is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.
4.6. The senior administrator is responsible for causing material damage to the organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.
4.7. The senior administrator is responsible for the misuse of granted official powers, as well as their use for personal purposes.
This instruction can also be used as a “job description for a dental administrator.”
Job description clinic administrator
1.1. This job description defines the job duties, rights and responsibilities of the administrator of the clinic administrator _____________________ (hereinafter referred to as the “enterprise”).
1.2. A person with a higher or secondary specialized education is appointed to the position of clinic administrator.
1.3. Appointment to the position of clinic administrator and dismissal from it is made in accordance with the current regulations. labor legislation order by order of the head of the healthcare institution.
1.4. The clinic administrator reports directly (to the head of the department, deputy chief physician, chief physician)
1.5. The clinic administrator must know:
Laws Russian Federation and other legal acts regulating the activities of healthcare institutions;
Current normative and methodological documents regulating the rules of office work and documentation;
Areas of activity of the enterprise and its structure;
Basic services of a medical institution, including price list and technologies used;
Basics of nosology;
Full name and position of the medical institution personnel;
Distribution of responsibilities between employees of the enterprise;
Rules for conducting telephone conversations and receiving visitors;
Office etiquette and rules of subordination;
Office equipment, communications equipment and a cash register, as well as specialized computer programs;
Rules for compiling and maintaining reports of a medical institution, forms of accounting documents.
1.6. During the absence of the clinic administrator (business trip, vacation, illness, etc.), his duties are performed in accordance with the established procedure by an appointed person responsible for full responsibility for their proper execution.
Clinic administrator:
2.1. Answers incoming calls to the medical facility in accordance with the rules for conducting telephone conversations
2.2. Creates a medical record for a patient who visited a medical facility for the first time before the initial consultation
2.3. Concludes an agreement with patients visiting a medical facility for the first time. The contract is filled out in two copies: one is handed over to the patient; the other is pasted into the patient’s medical record.
2.4. Invite the Patient to sit down and wait until the doctor invites the Patient to come into the office
2.5. Notify the doctor about the arrival of another patient
2.6. Coordinates the passage of patients to the medical facility
2.7. Registers patients for primary and recurrent treatment according to established temporary patient admission rules. If you make an appointment with two specialists, the appointment is made with the assistance of the attending physician.
2.8. Writes down appointments for consultations of primary patients using specialized software.
2.9. Strive to minimize downtime in the doctor’s schedule by keeping a tight record and filling the resulting downtime with calls from patients of various categories.
2.10. Conducts telephone conversations with patients in order to invite patients who have applied for services to a medical institution to a preventive examination, as well as calling patients who have not completed full course treatment.
2.11. Conducts telephone conversations with patients to confirm the patient's appointment with a doctor. Confirmation of the appointment is carried out the day before the patient makes an appointment (in the evening from 16.00 to 20.00)
2.13. Maintains an electronic log of insurance patients.
2.14. Select records of patients who have an appointment with a doctor the next day. Card selection is carried out daily in the evening from 16-00 to 18-00 hours
2.15. Organizes the exchange of necessary information within the team of the medical institution.
2.16. Carries out payments to patients and issues checks to them.
2.17. Monitors the safety of documentation and cash registers
2.18. Attends meetings of administrators within the time limits specified by the management of the enterprise
2.19. Monitors the cleanliness and order in the hall, porch and corridors of the medical facility.
2.20. Comes to work early before the clinic starts.
2.21. Complies with safety and industrial sanitation regulations.
The clinic administrator has the right:
3.1. Make proposals to the management of the enterprise on the optimization and improvement of medical and social care, including on issues of their work activities.
3.2. Demand that the management of the institution provide assistance in the performance of their official duties and rights.
3.3. Receive information from company specialists necessary to effectively fulfill your job responsibilities.
3.4. enjoy labor rights in accordance with Labor Code Russian Federation
III. Responsibility
The clinic administrator is responsible for:
4.1. For the proper and timely performance of the duties assigned to him, provided for by this job description
4.2. For organizing your work and qualified execution of orders, instructions and instructions from the management of the enterprise.
4.3. For ensuring that employees subordinate to him comply with their duties.
4.4. For failure to comply with internal rules and safety regulations.
For offenses or inaction committed during the treatment process; for errors in the process of carrying out their activities that entailed serious consequences for the health and life of the patient; as well as for violation of labor discipline, legislative and regulatory acts by the administrator medical center may be brought to disciplinary, material, administrative and criminal liability in accordance with current legislation, depending on the severity of the offense.
- Job Description for Medical Center Administrator (file rating: 2071)
You can download the job description for a medical center administrator for free.
Job responsibilities of a medical center administrator.
I approve
________________________________ (Last name, initials)
(name of institution, its ___________________________
organizational and legal form) (director; other person
authorized to approve
job description)
JOB DESCRIPTION
MEDICAL CENTER ADMINISTRATOR
______________________________________________
(name of institution)
00.00.201_g. №00
I. General provisions
1.1. This job description defines the job duties, rights and responsibilities of the administrator of the _____________________ medical center (hereinafter referred to as the “enterprise”).
Name of institution
1.2. A person with a higher or secondary specialized education is appointed to the position of administrator of a medical center.
1.3. Appointment to the position of administrator of a medical center and dismissal from it are made in the manner established by current labor legislation by order of the head of the healthcare institution.
1.4. The medical center administrator reports directly to _____________________
(head of department,
Deputy Chief Physician,
chief physician)
1.5. The medical center administrator must know:
Laws of the Russian Federation and other legal acts regulating the activities of healthcare institutions;
Current normative and methodological documents regulating the rules of office work and documentation;
Areas of activity of the enterprise and its structure;
Basic services of a medical institution, including price list and technologies used;
Basics of nosology;
Full name and position of the medical institution personnel;
Distribution of responsibilities between employees of the enterprise;
Rules for conducting telephone conversations and receiving visitors;
Office etiquette and rules of subordination;
Office equipment, communications equipment and a cash register, as well as specialized computer programs;
Rules for compiling and maintaining reports of a medical institution, forms of accounting documents.
1.6. During the absence of the administrator of the medical center (business trip, vacation, illness, etc.), his duties are performed in the prescribed manner by an appointed person who bears full responsibility for their proper performance.
II. Job responsibilities
Medical center administrator:
2.1. Answers incoming calls to the medical facility in accordance with the rules for conducting telephone conversations
2.2. Creates a medical record for a patient who visited a medical facility for the first time before the initial consultation
2.3. Concludes an agreement with patients visiting a medical facility for the first time. The contract is filled out in two copies: one is handed over to the patient; the other is pasted into the patient’s medical record.
2.4. Invite the Patient to sit down and wait until the doctor invites the Patient to come into the office
2.5. Notify the doctor about the arrival of another patient
2.6. Coordinates the passage of patients to the medical facility
2.7. Registers patients for primary and recurrent treatment according to established temporary patient admission rules. If you make an appointment with two specialists, the appointment is made with the assistance of the attending physician.
2.8. Writes down appointments for consultations of primary patients using specialized software.
2.9. Strive to minimize downtime in the doctor’s schedule by keeping a tight record and filling the resulting downtime with calls from patients of various categories.
2.10. Conducts telephone conversations with patients in order to invite patients who have applied for services to a medical institution to a preventive examination, as well as calls patients who have not completed the full course of treatment.
2.11. Conducts telephone conversations with patients to confirm the patient's appointment with a doctor. Confirmation of the appointment is carried out the day before the patient makes an appointment (in the evening from 16.00 to 20.00)
2.13. Maintains an electronic log of insurance patients.
2.14. Select records of patients who have an appointment with a doctor the next day. Card selection is carried out daily in the evening from 16-00 to 18-00 hours
2.15. Organizes the exchange of necessary information within the team of the medical institution.
2.16. Carries out payments to patients and issues checks to them.
2.17. Monitors the safety of documentation and cash registers
2.18. Attends meetings of administrators within the time limits specified by the management of the enterprise
2.19. Monitors the cleanliness and order in the hall, porch and corridors of the medical facility.
2.20. Comes to work early before the clinic starts.
2.21. Complies with safety and industrial sanitation regulations.
III. Rights
The administrator of the medical center has the right:
3.1. Make proposals to the management of the enterprise on the optimization and improvement of medical and social care, including on issues of their work activities.
3.2. Demand that the management of the institution provide assistance in the performance of their official duties and rights.
3.3. Receive information from company specialists necessary to effectively fulfill your job responsibilities.
3.4. Enjoy labor rights in accordance with the Labor Code of the Russian Federation
III. Responsibility
The medical center administrator is responsible for:
4.1. For the proper and timely performance of the duties assigned to him, provided for by this job description
4.2. For organizing your work and qualified execution of orders, instructions and instructions from the management of the enterprise.
4.3. For ensuring that employees subordinate to him comply with their duties.
4.4. For failure to comply with internal rules and safety regulations.
For offenses or inaction committed during the treatment process; for errors in the process of carrying out their activities that entailed serious consequences for the health and life of the patient; as well as for violation of labor discipline, legislative and regulatory acts, the administrator of the medical center may be brought to disciplinary, material, administrative and criminal liability in accordance with current legislation, depending on the severity of the offense.
