EMS (Express Mail Service) is an international express mail delivery service operating in most countries participating in the Universal Postal Union. By express delivery we mean, of course, expedited delivery, but how expedited is it? What are they like in reality? deadlines EMS delivery from abroad?
In order to understand how long it will take to send EMS from a particular country, you need to understand exactly how this delivery service operates. EMS delivery principle the same as for regular mail: two postal services take part in the delivery of international mail (IPO) - the sending country and the receiving country.
First, the parcel is accepted from the client at the EMS office of the sending country. It is sorted and sent to one of the logistics centers. After that she leaves the territory of the sending country and begins its journey to the destination country. On this journey, it may pass through one or more transit points in the territory of other countries.
Upon arrival in the country of destination, the MPO falls under the responsibility of the EMS of the recipient country. She passes customs control and delivered to the recipient's address. It turns out that the EMS delivery time will depend on how quickly the express delivery services of both countries - the country of departure and the country of destination - work.
For example, let's try to calculate, How long does it take to send a package from the USA to Russia?, sent by EMS. Service express delivery EMS In the USA, the shipping method offered by the United States Postal Service (USPS) corresponds. The USPS website (usps.com) indicates a delivery time of 3 to 5 business days for MPOs shipped this way.
However, it should be understood that this delivery period only applies to the period while the parcel is in the area of responsibility of the American postal service. During this time, USPS promises deliver the parcel to the border of the destination country, if there are no delays at transit points (the US Post naturally cannot be responsible for the processing and sorting of parcels at transit points).
Thus, 3-5 days- this is the period for which the parcel is sent to ideal conditions will reach Russian customs. To this period it is necessary to add the EMS delivery time throughout Russia.
Customs clearance of parcels Normally it takes no more than three days from the moment it arrives at the place of international postal exchange (IMPO). However, if the MMPO is heavily loaded, as well as incorrectly filled out customs declaration, the presence of prohibited goods in the parcel, etc. the postal item may be delayed at customs.
EMS delivery times within Russia may be from 1 to 6 days and will depend on which MMPO the parcel arrived at and to which city the delivery will take place after the parcel passes customs control.
Majority international shipments undergo customs control in Moscow. If a Moscow address is indicated on the parcel, the addressee can receive it the very next day after clearing customs. And the EMS delivery time from Moscow, for example, to Bryansk is 2-3 days. WITH control deadlines for parcels can be found on the EMS Russian Post website (emspost.ru).
Thus, adding up all the deadlines, you can understand that the actual delivery times for EMS from the USA to Russia are approximately 7-14 working days under favorable circumstances. Practice shows that delivery can take up to 20 days. Using the same principle, you can calculate the EMS delivery time between other countries, based on the delivery times indicated on the EMS website of the desired countries.
When expecting express delivery from abroad, it is advisable to use the service. Then you'll know where in this moment your parcel is located, and you can roughly calculate how long it will take to deliver it to your destination.
We work with EMS on violation of delivery deadlines for parcels - instructions
- e-commerce management
A recent post in "I'm Indignant" about the work of EMS in our country and the complete indifference of postal workers revealed the need for instructions on what can be done so that one day the problems with EMS packages will stop.
I'm going to be disappointed right away - there's no way to control the parcel. If it doesn’t “arrive” in Russia for a long time (that is, the status is Export, but Import is not), then it’s unlikely that anything will help. However, to be safe, we follow the steps described below.
I can also please you: 95 percent of parcels still arrive. The volume for comparison is about 10 parcels per month from the USA and Europe.
Please note that I receive many parcels (60 percent of all shipments) “from myself,” using a service like Shipito. In some cases, this means that the Post Office cannot refuse claims because they appear to be "not the sender." However, in many cases, I recommend going and fighting for your parcel using the processes and documents presented below.
Almost always, when a parcel is sent to us, we have already obtained its tracking number (for tracking) by hook or by crook. We can track the current status of the parcel using emspost.ru or russianpost.ru.
The most common violation of deadlines and missing items is the status between Export and Import. Import may simply not occur. At this time, they say on the phone that “the parcel is prepared for shipment to another country, but there is no information that it has been sent.” The procedure is as follows: after Export from the sending country, the parcel arrives at Customs in Russia, and after that it is “accepted” by EMS (Russian Post).
Go:
1) Export status does not change to Import for more than 7 days(2-5 days is the norm in practice) - there are many opinions on the Internet about what happens to the parcel at this time. Ideally, it arrived in Russia, was cleared by Customs, but the Post Office does not pick it up on time.
In any case, at this stage you need a “kick” to the FCS (Federal Customs Service).
Written appeals can be sent directly via the Internet: Let's contact the Federal Customs Service, section - Failure to receive IPO
The content of the message may be as follows:
“Dear FTS!
My custom package from ( indicate the sending country) with tracking number “____________” ( indicate your tracking number), has not been transmitted to Russian Post for more than 7 working days.
I ask you to clarify the current situation and explain why your part violates the deadlines for processing and checking IPOs. And also provide me with information about the location of my shipment.
What actions should I take to receive my shipment? (the question should be asked at the end, but in what form - come up with what is closest to you)."
Accordingly, in this part, violations are addressed to Russian Post. Please note that the maximum period in Russia (after Import) today is 11 days. If the parcel is not received within the time specified for your city, we write a search application directly at the Russian Post office. There is a difficulty here: you will need a document (receipt) about the shipment, so I usually ask the seller to send me a scan of it. The application is registered (sometimes with struggles, but you have to do it) and now you just have to wait for the results.
At the same time, you can also send a complaint to the Ministry of Communications:
minsvyaz.ru/ru/directions/questioner - briefly describe the current situation, at the end peppered with the question “how to get it?” or “what should I do to get it?” etc.
3) The most interesting. When the parcel has already been delivered, but the deadlines have been violated
Upon receipt of the parcel, we submit an application for compensation due to the delay in delivery. It is as a recipient that you have the right to this. An application is submitted at the post office according to the zip code where the parcel is expected. With your passport and a scanned copy of the departure receipt. Sometimes with fighting.
At the same time, we are also filing a complaint with the Ministry of Communications:
minsvyaz.ru/ru/directions/questioner - describe the dates of the parcel, indicate the number of days, the cost of the shipment. Wait for a reaction.
When we demand compensation, we are guided by this document:
Appendix No. 1
to the order of the Federal State Unitary Enterprise "Russian Post"
dated January 14, 2008 No. 1-p
POSITION
on the procedure for paying compensation to users of international and domestic express mail services EMS
3.1.2. Amounts of compensation for violation of control deadlines for shipment and delivery EMS shipments(both domestic and international EMS shipments):
In case of violation of the established and currently valid control periods for the transfer and delivery of EMS items, the sender is paid compensation in the following amounts:
- in case of violation of the control deadlines for forwarding and delivery up to two days inclusive, the sender is paid a compensation in the amount of 30 (thirty) percent of the forwarding tariff;
- in case of violation of the control deadlines for forwarding and delivery from three to five days inclusive, the sender is paid a compensation in the amount of 50 (fifty) percent of the forwarding tariff;
- if the control periods for forwarding and delivery are violated by more than five days, the sender is paid a compensation in the amount of 100 (one hundred) percent of the forwarding tariff.
4.1.1. Deadlines for submitting claims by users of EMS services
- for international EMS items - within six months from the next day after the day the item was submitted, unless other periods are provided for in bilateral agreements concluded between the Federal State Unitary Enterprise "Russian Post" and foreign postal administrations.
4.1.2. Terms for consideration of claims
"EMS Russian Post" considers the application for payment of compensation and gives a written response to the applicant within no more than two months from the date of receipt of the application.
That’s all for now, I’m ready to answer questions and share my experience.
I took a lot of information from the sites ebay-forum, shophelp, but still I went through all the steps described and are now describing them on my own.
EMS parcel tracking
3.2 (64.4%) 50 ratings.How to find out where your package is online:
Enter the track code, click “track” and find where your parcel is located.
Express Mail Service (abbr. EMS) is an international service specializing in the delivery of goods. It positions itself as fast and reliable, which is why it is quite expensive. On practice the parcel is coming up to 10 days in Russia and 15-35 days from other countries. However, it is possible to order “expedited delivery”. Of course, for an additional fee. This issue should be resolved in advance with the seller. The weight of the postal item must not exceed 31 kg.
Some nuances not related to tracking
The main feature of EMS is the service for receiving parcels directly at home, which is already included in the shipping cost. There is one important nuance here. According to EMS rules, the parcel cannot be opened in front of the courier. If the client doubts the safety of the contents, he must collect the receipt from the courier, who, in turn, takes the parcel back to the warehouse. You have to go to the post office in person. And even then, at the EMS department, employees are allowed to open the packaging and check the product for integrity.
EMS shipment tracking procedure
Now - the most interesting part. After payment for the goods and its dispatch, the seller issues the client a unique tracking, or identification number. This code may consist of a combination of letters and numbers (for international transactions), or only numbers (for domestic transactions). The last letters are the identifier of the sending country. Thanks to this number, the EMS parcel is tracked - everyone can find out where their postal item is currently located.
What should I do to obtain information?
1. It is worth considering that in Russia the parcel will begin to be tracked only after registration in the country. Therefore, first we go to the sending country tracker website.
2. Take, for example, the USA. The main place to track American parcels is. In the “Quick Tools” section, select the “Track” category. A form appears, enter the 13-character invoice number there and click on the “Find” button.
Also, tracking the path of an “international” parcel is possible on any track service. One of the most understandable is. Here we go to the “Post/EMS” section and write the identification number in the form.
3. When the parcel has crossed the border and is registered in the Russian Federation, the website http://www.emspost.ru/ru/ will allow you to find its location in a matter of seconds. Click on “EMS shipment tracking” and perform the above steps.
The CMS (content management) system communicates with the EMS server, transmits a code to this service, in return receives data about the location of the parcel, and displays the result on the website page.
4. Some online stores have introduced a package tracking system, with the help of which customers find out its status. Information about this is automatically updated in personal account buyer, or you need to apply for it yourself.
5. There are special programs for PCs that provide the ability to track the location of a parcel. Thus, Track my Packade is free and requires minimal effort. You can download the program on the website.
Open the program, add a mail item using the “Add” button, or by pressing the “Insert” keyboard key. 
With this program, you will no longer have to enter the identifier into tracker forms a hundred times, while remembering where and when the parcel was last time. It is very easy to use: it accesses postal resources, saves the status of parcels in “memory” and displays the information on the screen.
RPO (registered mail) data may not be visible on the day of dispatch - there are delays at the post office. Therefore, if the necessary information is missing, do not rush to argue with the seller, but make a request later.
Dear site visitors!
Please take into account that our company has no relation to the EMS Russian Post company. Tracking service postal items posted on our website solely for your convenience. All questions regarding your postal items should be addressed to EMS Russian Post by phone. 8 800 200 50 55.
EMS tracking
Each postal item, when it is processed for forwarding, receives a unique identifier (code). It is also called a tracking code (from the English track - to follow). EMS Russian Post works with two types of codes: a domestic 14-digit digital code and an international 13-digit alphanumeric code.
14-digit domestic Russian postal code
You can find it on the check that was given to you upon receipt of the postal item (letter, parcel). Important! To track the postal item, the code must be entered without spaces and parentheses (even if such are present on the receipt). For example, 11512780151384
13-digit international postal code
This code is assigned either to international shipments or to domestic Russian express shipments. The code consists of two capital Latin letters, followed by 9 numbers and a closing two capital Latin letters. For example, YF123456789RU. Obra Please note that spaces in the tracking code are also not allowed.
Where is the parcel?
IN information system EMS Russian Post records the movements of all postal items. Thanks to this, as well as our EMS parcel tracking service, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee, or sound the alarm in time and send an application to search for the postal item. In order to receive information about the passage of your parcel, simply enter its code in the "Postal Code" field and click the "Search" button.
Express Mail Service (EMS) is a postal service in which delivery and delivery of postal items is carried out as quickly as possible. This service is provided both on the territory of the Republic of Belarus and in more than 200 countries and territories of the world. Departures express mail EMS are divided into internal And international . In Belarus, this service is provided by the Republican Unitary Postal Enterprise Belpochta.
Thanks to a unique network (all post offices accept services), well-established infrastructure, effective system transportation, as well as cooperation with the EMS Cooperative, we offer reliable courier delivery on a “door to door” principle to all settlements Belarus and around the world.
The belonging of postal items to the EMS service is determined by the presence on the envelope of the item and accompanying documents of a logo consisting of the following elements:
- wing-shaped triangle with stripes orange color;
- letters EMS blue color;
- three horizontal stripes orange color
And initial letters of the item identification number RE(for internal) and E.A. — E.W.(for international)
EMS services are provided to legal entities and individuals.
EMS shipments are divided into shipments containing documents (written messages, invoices, invoices, certificates, etc.) and shipments with commodity attachments (personal items, cultural, household and industrial items, etc.). Domestic EMS shipments can be accepted without declared value and with declared value. International EMS shipments may be insured.
The weight limit for EMS shipments is 30 kg.
Limit dimensions international shipments EMS.
minimum— 229 x 324 mm; maximumsize: any of the measurements is 1500 mm. OR- the sum of the length and the largest circle taken in any direction other than the length - 3000 mm.
EMS shipments have priority over other types of postal items, i.e. at all stages of passage they are processed first, and after processing they are immediately delivered or forwarded further to their destination in the most convenient manner. in a fast way.
Size limits for domestic shipmentsEMS
Minimum: 90 mm x 140 mm, maximum: any dimension - 1500 mm, while the sum of the length and the largest circle taken in any direction other than length is 3000 mm. For rolls: minimum amount length and double diameter - 170 mm, largest dimension - 100 mm; maximum: sum of length and double diameter - 1040 mm, largest dimension - 900 mm.
