How to recover lost data from iPhone from iTunes or iCloud copy. What to do, iPhone cannot restore backup

So, as already described in the introduction, you need the iPhone/iPad/iPod to be connected to iCloud and the checkboxes for contacts, notes, calendars, etc. have been activated in the settings. If you just activated iCloud but all the options are turned off, then they are not updated in the cloud either!

Data from your gadgets always synchronize when they are connected to the Internet, but backups are made only when the phone is connected to WiFi, included in socket and he has screen off. So do not confuse these concepts - data synchronization and backup. I wrote a little more about this in my previous one.

Now, if you suddenly, for some reason, deleted the desired contact or reminder, you have 2 ways: or restore only the desired object through the site! Now we will take a closer look...

How to recover data from iCloud

So, we made sure that the data gets to the cloud at all, and that’s good! Now we need to go to the site and enter our Apple ID and password for iCloud. It is for iCloud, otherwise you never know, the account for iCloud and for purchases is different :) So, after entering the correct name and password, you will see a window with contacts, calendars, and so on, but the most important thing for us will be the Settings button in the right bottom corner:

After clicking on it, we got into the settings themselves and now we need to look in the lower left corner, where the Additional block is located: Recover files, Restore contacts and Restore calendars and reminders.

Regardless of the item selected, a new window will open where you can restore certain data. Let's start in order.

Recover files from iCloud Drive

Users are reporting that their iPhone8/X is unable to restore from the latest backup due to various reasons. In this article, we have listed the reasons and corresponding solutions when you were unable to restore your iTunes or iCloud backup.

Part 1: Fix iTunes couldn't restore iPhone

When you have problems with iPhone not restoring from backup iTunes copies, below you can find useful tips.

iTunes backup is corrupted or incompatible

When you are in this situation, deleting corrupted backup files is good way to fix the error - iPhone cannot restore the backup.

1. Firstly, you should find backups of your iPhone8.

On PC with Windows 7,8 and 10:

To find a list of backups, select \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

You can also do the following:
Find the search string:

In Windows 7, click the Start button.
In Windows 8, click the magnifying glass icon on the right top corner screen.
On Windows 10, go to the search bar next to the Start button.

Type %appdata% in the search bar and press Enter, then click these folders: Apple Computer > MobileSync > Backup.

On Mac:

Step 1: Click on search in the menu bar.
Step 2: Type or copy and paste the following text: ~/Library/Application Support/MobileSync/Backup/
Step 3: Press Enter.

To find a specific backup, follow these steps:

Open iTunes. From the menu bar, click iTunes and select Preferences.
Select "Devices".

Control-click the backup you want and choose Show in Finder.

2. Copy your iOS backups to another location, such as your desktop or external drive.

3. Open iTunes on your computer and select "Devices".


4. Select all backup files and click "Delete Backup".

5. Copy all previous backup files back to the Backup folder.

6. Try restoring iTunes again.

If this doesn't help, you may want to consider deleting all backups and creating a new backup if the new iPhone doesn't see the iTunes backup.

Error when restoring a backup

If the message says unknown error, you cannot restore iPhone 8 from iTunes backup, you can turn to free Tenorshare TunesCare. Instead of trying every time to use possible solutions, offers the ultimate solution to fix various iTunes sync/backup/restore errors.


iPhone is disabled or not recognized by iTunes

Make sure that a new version iTunes has been updated.
Check the USB cable and connections.
Restart your computer and iPhone 8.
Put your iPhone into recovery mode with free Tenorshare ReiBoot to be detected.

Backup password is incorrect

If you enabled an encrypted backup and accidentally forgot the backup password, there is no way to restore the iTunes backup to your iPhone 8 unless you remove the password using third-party software like Tenorshare iBackupUnlocker. Learn more about how to remove iPhone backup password.

Part 2: New iPhone 8/8 Plus cannot restore data from iCloud backup

In another situation, if you are using iCloud backup and cannot restore iPhone from iCloud iOS 11, everything is different. Most iCloud backup errors are caused by:

Not enough space on iPhone 8

If the previous backup file is large enough, you may be prompted to specify that you want to restore from the backup. iCloud copies not enough space. In this case, it is suggested to clear some space on your iOS device. Tenorshare iCareFone - good tool recovery limited space for storage.

iCloud recovery takes too long to complete

The problem of iPhone not finishing restoring from iCloud backup is mainly caused by slow network connection and also big size file. Make sure your device is connected to a reliable and stable Wi-Fi networks, and then wait patiently.

Or you can try the iTunes backup alternative - UltData. Supporting both iTunes and iCloud backups, UltData processes recover with incredible speed. You just need to sign in to your Apple ID account and select the file to back up.


Some items cannot be recovered or iCloud recovery is incomplete

When your backups contain purchases made from more than one Apple ID, you will be prompted to send a message requiring you to sign your Apple ID, otherwise the iPhone cannot be restored from the backup. Click "Skip this step" and sign in later.

Hope these suggestions work for you. Share it if this article helps in resolving your iPhone 8/8 Plus/X will not be restored from iTunes/iCloud backup.

In order to save the data stored on our iPhone/iPad, a backup function is provided. You can make a backup via iTunes or via iCloud - whichever is more convenient for you. Few of you know what you don’t have to do next full recovery data to iPhone or computer. You can get it individual types files. In this article, we will tell you in detail how to download photos from iCloud backup to your computer. To complete this task, additional software– UltData utility.

How to Pull and Extract Photos from iCloud Backup

Tenorshare UltData software allows you to recover deleted or lost data from your iPhone or iPad. You can also extract photos, videos, contacts, correspondence, messages and other types of data from a backup, regardless of how it was made - via iCloud or iTunes.

How to Retrieve Photos from iCloud Backup on iPhone or Computer

Below we will look detailed instructions, how to extract photos from iCloud backup. Please note that you can retrieve photos from the iCloud cloud either on your iPhone or on your computer.

1. Download the UltData program from the official Tenorshare website. Install the utility on your computer.

2. Connect your iPhone or iPad to your computer. Then run the UltData program, wait a while - the utility will recognize your device.

3. Next, in the top panel, you need to select the appropriate data recovery method. You can recover deleted or lost data directly from the iOS device itself, or from iTunes or iCloud backup files. Select "Recover from iCloud Backup Files".


4.You will be asked to enter your iCloud account personal information - Apple ID and password, then a verification code that will be sent to your device. After this, you will see a list of all backups made in iCloud. Select the one you need and click on the “Next” button.



6. The program will take some time to download iCloud backup files. Please wait and do not disconnect your device.


7. When the process is completed, you will see a photo on the screen. Using the preview function, select the photos you want to get from your iCloud backup. Then click the "Restore" button. At the end, you can choose where to save the pulled photos from the iCloud cloud - to your device or to your computer.


UltData can be used on both Mac and Windows. You can use a trial version with limited features, or purchase the full version.

When you set up a new iOS device or to restore information on one you already have, your iCloud backup makes it easy.

Restore from an iCloud backup

    On your iOS device, go to Settings > General > Software Update. If a newer version of iOS is available, follow the onscreen instructions to download and install it.

    Make sure you have a recent backup to restore from.

    • On iOS 11 or later: Go to Settings > [ your name] > iCloud > Manage Storage > Backups.

      On iOS 10.3: Go to Settings > [ your name] > iCloud. Tap the graph that shows your iCloud usage, then tap Manage Storage.

      On iOS 10.2 or earlier: Go to Settings > iCloud > Storage > Manage Storage.

    Then tap a device listed under Backups to see the date and size of its latest backup.

    Go to Settings > General > Reset, then tap “Erase All Content and Settings.”

    On the Apps & Data screen, tap Restore from iCloud Backup, then sign in to iCloud.

    For help deciding which backup to restore from, including information about restoring from another device’s backup, see the Apple Support article.

Set up a new device from an iCloud backup

    Turn on your iOS device.

    From the Apps & Data screen, tap Restore from iCloud Backup, then sign in to iCloud.

    Proceed to “Choose backup,” then choose from a list of available backups in iCloud.

After using an iCloud backup to restore or set up a device:

    Your settings and accounts are restored from the iCloud backup you chose. Your device restarts and begins downloading your purchased music, movies, TV shows, apps, books, photos, and other content. If your device can’t download the version of an app that was backed up, it downloads the latest version.

    Your purchased content is automatically downloaded from the iTunes Store, the App Store, and Apple Books. Some types of content aren’t downloaded automatically in all countries or regions, and previous purchases may be unavailable if they have been refunded or are no longer available in the store. See the Apple Support article.

    You may be asked to enter passwords for iTunes Store, App Store, and Apple Books accounts to restore purchased items.

    Progress bars appear below Home screen icons for apps being downloaded.

    To make an app a priority for downloading, tap its icon.

To check if the information on your device is fully restored, go to Settings > [ your name] > iCloud > Storage (or Settings > iCloud > Storage).

If you subscribe to iCloud Music Library, you can download your songs, albums, and playlists from iCloud after other information on your device is fully restored.

For information about messages that may appear while restoring information from an iCloud backup, see the Apple Support article.

Note: You can restore information on your iOS device from an iTunes backup instead of an iCloud backup. See the iTunes User Guide topic.

Users store a huge amount of information on their iPhones, the loss of which is highly undesirable. Therefore, backup is an operation that should become a habit. Knowing how to restore an iPhone from a backup can help you quickly get your lost data back, no matter what caused it to be deleted. Let's look at two methods of returning data so that you understand which method will be more convenient for you to use.

Recovery methods

When returning information from a backup, the firmware is not affected, the system version is not updated, and the settings are not rolled back or changed. You can return lost data back to your phone memory in two ways:

  • Via iTunes.
  • Via iCloud storage.

The choice of method depends on how the information was backed up. If you saved a copy via iCloud, then you need to return the data to the iPhone from cloud storage; made a copy on your computer - you will have to connect your smartphone to your PC and synchronize the devices.

Restore to iTunes

If you connect your iPhone to your computer, then you probably have iTunes installed, which provides, among other functions, the ability to save backup copies and return information from a backup file. Copies in iTunes are created automatically, but you can save the data manually if the need arises.

Connect your iPhone to your PC and go to iTunes. Go to the main page of the device and check the "Backups" section. Look for the “Automatically create copies” option - if “This PC” is selected, you can restore information from hard drive via iTunes. If the “iCloud” value is selected, then the data will have to be returned from cloud storage - this is discussed in detail below.

Let's consider the procedure for restoring information from a copy that was stored on the hard drive. The phone is already connected to the PC. What to do next:


Wait until the information is copied to the iPhone’s memory. After the restoration is complete, you need to reconfigure geolocation, iCloud and other Apple services. The information was returned to the phone without loss, you can continue to use it.

The main thing is not to forget to make backup copies, then no difficulties such as losing important messages and contacts will arise.

Recovery via iCloud

If you did not connect your iPhone to your PC via a USB interface, but saved a copy on the device itself, sending personal data directly to iCloud, then you can return the lost information through the setup assistant, which appears after resetting your mobile device. Resetting settings and content erases all information from the phone, so before performing it, make sure that a backup has been created and stored in iCloud.

The main advantage of iCloud backup is the ability to customize its content. In order not to take up extra storage space, you can refuse to save some information. For example, do not send messages to the “cloud” that do not contain anything informative.

If the creation of backups was enabled in the iCloud settings, the device should have automatically copied information to cloud storage. However, sending data to iCloud requires that several conditions be met:

If you did not comply with these conditions, then the very fact of enabling backup in iCloud settings will not lead to the creation of an automatic backup. However, usually users do not have problems with this, so if you are satisfied with the date of the last backup, you can safely erase the content and settings, and then restore the information from the saved copy.

When activating (language, region, establishing a connection to a wireless network), select the “Recover from iCloud” mode. To authorize in iCloud, write your Apple ID password.

Then you need to accept the license agreement, create a lock password, and reconfigure the Touch ID scanner. You will only be prompted to create a lock password if this feature was active on your device before resetting and deleting content.